In response to the COVID-19 situation, OCLI is following enhanced safety protocols consistent with guidelines put forth by the CDC and the World Health Organization (WHO) to protect our patients and colleagues. Click here to learn about how we are keeping you safe.

Patient Bill of Rights

As a patient of OCLI Vision, you have the right to:

  • Receive service(s) without regard to age, race, color, sexual orientation, religion, marital status, sex, gender identity, national origin or sponsor, payor, or other protected status;
  • Be treated with consideration, respect, and dignity, including privacy in treatment;
  • Be informed of the health plans that OCLI Vision and its providers participate with, including information on the eligibility for third-party reimbursements;
  • Receive an itemized copy of your account statement, upon request;
  • Be informed of the provisions for off-hour emergency coverage;
  • Obtain a summary of information concerning your diagnosis, treatment, and prognosis in terms that can be reasonably understood;
  • Receive from your physician information necessary to give informed consent prior to the start of any nonemergency procedure or treatment including, information concerning the specific procedure or treatment, the reasonably foreseeable risks involved, and alternatives for care;
  • Refuse treatment to the extent permitted by law and be fully informed of the medical consequences of his/her action;
  • Refuse to participate in experimental research;
  • Privacy and confidentiality of all information and records pertaining to your treatment;
  • Access to, or copies of, your medical record as provided under applicable New York state and federal law.
  • Voice complaints or grievances regarding your care to the local office management or an appropriate administrator at OCLI Vision and to have OCLI Vision investigate such complaints without fear of reprisal. For additional information, call 866-460-0685 or email feedback@ocli.net.
  • Make complaints of professional misconduct to the New York State Department of Health Office of Professional Misconduct at: www.health.ny.gov/professionals/doctors/conduct.
  • If you experienced or have information concerning a possible violation of your patient bill of rights, please use the form below to report it to our team so we escalate and resolve the violation.

Report incident

If you experienced or have information concerning a possible violation of your patient bill of rights, please use the form below to report it to our team so we escalate and resolve the violation.

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Request an appointment

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